Service Manager

For one of the largest companies producing innovative healthcare solutions in the world, we are looking for an experienced and self-driven Candidate for the position of:

Service Manager 

As part of the Office 365 teams, the email specialist is managing the email infrastructure for all users and services, but also provide support on the various components of Office 365.

Key duties and responsibilities:

Maintain emails infrastructure components:

  • Exchange Online
  • Exchange On-premise
  • Mimecast email protection
  • Postfix mail relay for externals.

Support the organization:

  • Provide Level 3 support to the worldwide organization for email, and other Office 365 core components (MS Teams, Sharepoint Online, etc)
  • Define support procedures for service desk, L2 support
  • Build and provide technical trainings
  • Organize regular meetings on the email with the support technicians (TechM ODC).
  • Manage outages (communications, troubleshooting up to resolution)
  • Handle the legal hold and data exports in relation with the legal & data protection teams (Exchange Online, Sharepoint Online & OneDrive for Business)

Handle email related projects:

  • Lead the infrastructure projects related to email and/or Office 365 subject (new company onboarding, mailbox migrations, upgrades, configuration changes, etc)
  • Represent IT in the business project where an Office 365 integration is needed (from pre-study to delivery)
  • Provide guidance of new Office 365 features and functionality (Exchange online, Microsoft Teams, Office 365 Groups, Planner, PowerApps, etc.)
  • Build a publish guidelines and information content on Office 365 for both the support organization, and the user community

General Office 365 operations:

  • Monitor Office365 Service Health and actively respond based on system alerts and notification
  • Monitors the Office 365 message center to anticipate new features, feature deprecations and needed changes according to Microsoft roadmap
  • Provide monthly reporting on service usage (email statistics, Sharepoint, threat dedicated)

Azure Active Directory:

  • Monitor the Azure AD directory synchronization for user and license conflict
  • Manage the Office 365 licenses according to the policy
  • Handle the registration of Enterprise Applications in Azure AD.

Email protection:

  • Monitor security dashboard (users at risk in Azure AD, Mimecast threat reports, etc)
  • Participate in the global end user IT security awareness trainings using the Mimecast tools
  • Assist the SOC operation by maintaining critical logs in the SIEMS database from Mimecast and office 365.

Quality System Duties and Responsibilities:

  • As the service owner of email, maintain the service documentation up to date, as per Quality Management System requirements.

Our requirements:

  • Microsoft Office 365 extended knowledge
  • Microsoft Exchange ((2016 and later)
  • Postfix server on Linux
  • Advanced powershell coding
  • Microsoft Windows Server
  • Email related protocols and standards (SMTP, DKIM, SPF, DMarc, etc)
  • Good understanding of IT security standards
  • Good communication skill
  • Good level of English (spoken & written)

Work perks:

  • Ability to work remotely
  • Flexible full-time working hours concerning your work-life balance
  • Exciting growth and development opportunities within the organization
  • Working in a passionate
  • International environment
  • Multisport card
  • Private health care
  • Life insurance
  • MyBenefit system at your own disposal
  • On Monday and Wednesday friendly snacks